Custom Live Chat (replaced Chatwoot)
Built custom portal chat instead of using Chatwoot. Project-linked conversations are the key feature.
Connections
- service: chat-service
- commands: chat-command-executor
- notifications: notification-router
Notes
- WebSocket + REST + SQLite
- Project-linked conversations (can’t do this with Chatwoot)
- Assignments, teams, labels, priorities, read receipts, SLA tracking
- 10 workflow labels, command intent detection (10 intents, role-based permissions)